CODE OF PRACTICE PRINCIPLES
1. To observe strictly
the confidence of every client at all times.
2. To observe at all times
the basic rights of clients as consumers.
3. To render good service at
all times and make fair charges in respect of services
rendered and for merchandise supplied.
4. To ensure that marketing
and advertising is always in good taste. No sensational,
offensive or misleading advertising or marketing
is permitted.
5. To provide clients with full and fair information
about services. To have readily available price lists covering
The Simple Funeral Service, and itemized charges for all the constituent
parts of the Funeral Director’s services and all types of coffins
and caskets available.
6. To display the price lists
referred to in (5) above in the public area of our
promises.
7. To give a written estimate
of the Funeral Director’s charges and disbursements
to be paid on the client’s behalf, together with
written confirmation of the funeral arrangements
in each and every case, as soon as is practicable
before the day of the funeral. No contractual agreement
will have been entered into until these documents
have been accepted by the client.
8. To provide clients with an itemized account
in a form readily comparable with the estimate.
9. To refrain from soliciting funeral orders,
or offering, or giving any reward for recommendation to persons
organizations such as Health Service establishments, Nursing Homes
or Coroners’ Offices etc.
10. To display to the general
public the logos of the National Association of
Funeral Directors and the Funeral Arbitration Scheme.
11. To co-operate at all times with Trading
Standards Offices, Citizens Advice Bureau, Consumer support groups,
and any other organization representing clients in the resolution
of complaints or disputes.
12. To partake in, and abide
by, the decision of the Conciliation, Independent
Arbitration and Disciplinary Committee procedures
of the Association in the resolution of any complaints
or disputes between client and Funeral Director(s).
This Code of Practice and adherences
hereto is monitored by the National Association
of
Funeral Directors. Any correspondence
should be addressed to:-
National Association of Funeral
Directors
618 Warwick Road
Solihull
West
Midlands B91 1AA
Rev. October 2002 |
